General terms and conditions

for the sale of online products to individual consumers

 

Foreword

The present general terms and conditions of sale apply to all sales concluded on the MOJOW website.

 

The website www.mojow-usa.com is a service of:

• MOJOW Design, located at Domaine de la Choisille, Route de Rouziers, 37390 Chanceaux-sur-Choisille, France
• Website URL address: www.mojow-usa.com
• E-mail address: [email protected]
• Phone number: +1 929 436 0331

The MOJOW website sells the following products: Design furniture.

The customer acknowledges having read and accepted the general terms and conditions of sale prior to placing the order. Validation of the order therefore implies acceptance of the general terms and conditions of sale.

Please be sure to open and inspect your products immediately. Contact us as soon as possible if there are any errors or issues, and be sure to keep all products and packaging. We will need photography of any issues or damages.

Purchase Price

Purchase prices as advertised on our website do not include a sales tax. Mojow Design INC charges sales tax to orders shipped to MD residents only, as required by law. Sales tax is applied at checkout. Tax-free shopping is available elsewhere.

Secure Payment Options

We accept MasterCard, Visa, American Express, Paypal, and Paypal Express. All transactions are handled through a protected SSL secure server. We do not accept checks. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is confirmed.

Shipping Time

Typically, orders ship within 24 or 48 hours, once payment has been received. Shipping times on special orders and back order items vary. Please check each product page for details. If we cannot ship within the advertised time we will inform you with the new shipment date via email.

Shipping Costs

We offer free shipping with UPS Ground on orders over $99 within the continental United States. An expedited shipping option is also available at an additional charge. For those who would like expedited delivery, please contact us at [email protected] or call us at call us at +33 6 1809 7300. For any shipping requests to locations outside of the continental United States, please email us at [email protected] Additional charges may apply.

Return Policy For Products Purchased On This Website

We are very happy with and stand behind all the products we sell and are confident that you will love them as well. However, if you are not happy the product you purchased and would like to return it, we do accept returns shipped back to us within 30 days of purchase. Proof of purchase is required. We do not accept returns of sales items (whether through a discounted price or using coupon used at check-out).

Conditions For Returns

1. The Mojow and packaging MUST be in the condition it was delivered in. This includes all packaging, instructions, accessories and the Mojow product.

2. Cost of return delivery shall be made by the returnee.

3. The company reserves the right to refuse a return on the grounds of product condition.

4. The company reserves the right to make a 10% restocking charge and a 25% charge for opened or damaged goods.

5. Refunds will only be made to the account from which the original payment was made.

6. Refunds will only be made after receiving the return with proof of purchase and completing a damage and wear and tear assessment.

Cancellation Policy

Cancellations are accepted for orders that are cancelled before the item has been shipped.

Warranty Policy

In case you receive a product that is damaged, please contact us immediately at +33 6 1809 7300, or email us at [email protected], in order to evaluate if the manufacturing warranty applies. Proof of a manufacturing defect, and proof of purchase are required.

What Is Covered?

This warranty covers any fabrication defects (in materials or workmanship), not including installation, during normal use of your Mojow product. Normal use is defined in the instruction manual issued with every Mojow.

How Long Does Coverage Last

The manufacturing warranty runs for one year from the date of purchase (proof of purchase required).

Inventory

Our goal is to have most of the products that we carry in stock to ensure fast delivery. However, while this is our goal, this is not always possible. Please contact us at [email protected] to verify possible delivery when an item is out of stock.

Copyright

All content included on this site, such as text, graphics, logos, and images are the property of Mojow Design INC or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of Mojow Design INC and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This may include your name, address, telephone number, e-mail address, and credit card number. We use this information to process your purchase transactions and to send you marketing and/or promotional materials by e-mail. You are advised to read the posted privacy policies of these sites before revealing any personal information. You always have the option to opt out of mailings by simply contacting us via our "Contact Us" page.

Data Accuracy

Mojow Design INC makes all reasonable efforts to ensure the accuracy, correctness, and reliability of the site content, but we make no representations or warranties as to the site's accuracy, correctness or reliability. We reserve the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, we will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.

Your use and browsing in the web site are at your own risk.